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INSURANCE REPAIRS

Insurance Repairs

When disaster strikes, the damage to homes and lives can be devastating. As a building company servicing all areas of Queensland and Northern NSW, natural disasters are all too common for us. We understand how hard it can be and are here to help you through these times.

Ben Campbell Building Group is a trusted repairer for many insurers and loss adjusters, evidenced by the thousands of homes we have repaired within our regular service areas and beyond. We rectify damages occurring from “day to day” claims right through to catastrophic events. We have rebuilt and restored homes after the devastation from Cyclone Yasi, the Bundaberg Floods, Cyclone Marcia, as well as storm events in Brisbane, Sydney and Broken Hill, just to name a few.

We have an Open Builders Licence in each and every State and Territory where we provide our services. We are willing and able to go to any area where a catastrophic event happens to help those in need.

We operate a Quality Management System that is certified to conform to the requirements of ISO 9001:2015-Quality Management Systems for Residential and Commercial Constructions, and the processes that we have in place meet these requirements to help us to efficiently deliver a high level of service.

Workplace Health and Safety is also of the utmost importance to us and we operate an Occupational Health and Safety System that is certified to be conforming to AS/NZS 4801:2001-OH&S Management Systems. The processes that we have in place allow us to ensure continual safety of our staff, trade contractors, customers and the public.

With extreme weather events on the rise, we are here to help.

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Insurance Repair Process

Prompt Assessment & Reporting

We strive to meet and exceed the contractual agreements we have with our insurance clients by attending promptly to assessments, reporting on damages, scoping and quoting within the required time frames and continually delivered to a high standard. We believe prompt action and communication are the keys to our success. We provide timely and accurate information to the insured and the insurer. Our staff and contractors are all very experienced in dealing with disasters and events that have happened to homes. We ensure the safety of you and your home when attending make safes following an event.

Claim Ownership

We have an advanced Job Management System called Prime Eco System that ensures our staff have the tools to take ownership of each claim. These tools include transparent reporting on our claims progression as a whole, the ability to set an array of Key Performance Indicators (KPI’s) and a simplified process to efficiently monitor each claim from the initial site attendance through to customer sign off. All of our staff are efficient in using this system which is a key tool in the successful running of all of our jobs. Each job is assigned a Supervisor and Repair Coordinator who own the claim and will be with you throughout the entire process.

Excellent Communication

With a professional Administration team that share and deliver our customer service values, we provide a high level of communication to all parties involved in the different stages throughout the process. Our friendly staff are able ensure that each claim is up to date by utilising the features of our Job Management System. Regular updates are provided to the insured and the insurer by way of phone, email and communications through insurer platforms. Any necessary documentation is updated accordingly and we continuously provide updates while the repairs are under way.

Professional Management

Our supervisors have extensive knowledge of the building industry bringing decades of experience in assessing, scoping and supervision of repairs. Our supervisors ensure all insurance repairs and related claims are well organised by utilising the Project Management aspects of our Job Management System. They excel in the management of repairs, evaluating the quality of materials and workmanship throughout the process.

Established Local Contractor Network

We have a vast network of trade contractors across our service areas. With these established relationships, we can utilise trades local to the area of each claim and ensure a prompt and convenient service. All of our trades have been vetted by us to ensure that they are appropriately licenced, professional, trusted and deliver the high level of service and workmanship that we demand. We have numerous accounts with suppliers and always use local suppliers to ensure that materials are sourced quickly and efficiently.

Customer Support & Satisfaction

Our aim is that customers feel valued and supported throughout the process and are assured their repairs will be of the highest quality. We believe our reputation and attitude to assist insurance claim customers instils trust that their claim will be hassle-free and managed effectively. Our priority is restoring your home back to its original state after the event ensuring you are more than satisfied with the quality of repair.