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The team are excellent communicators. They came to assess our roof and advised us of events which would follow their recommendation to our insurer, QBE. Great organisation. Material wason site the day before the scaffolders who were immediately followed by roofers. Similar for Solar. We have been fortunate in having Ben Campbell Building Group with the trades who were all great contributors and part of a proud team.
Terry and I would like to personally thanks you for the tireless effort, attention to detail and comradery you provided during the refurbishment of our flood damaged house. We believe you fully understood the difficult time we were going through, and gave us every confidence that you would deliver us a quality finished house at the end of the rebuild. Your commitment to detail shown was very much appreciated by Terry and myself, and we are delighted with the final result. We would also like to thank Ben and his team for providing a very professional service at all levels, and the ladies we dealt with in the head office for their friendly and very competent service.We are certain we will enjoy living here again in a extremely well finished house.
From my first meeting with the one of the team at my home I found them to be very efficient and a pleasure to deal with. I was kept well informed about everything. A phone call to let me know when tradesmen were arriving and again at the end of the day to see if I was happy with the progress. Was always available to speak to with any concerns I had and those concerns were dealt with immediately. I was very impressed with all the tradesmen. Efficient and very tidy in leaving everything clean. As this was the first time I’ve had to deal with a situation like this, having the team member as the site supervisor made everything run so smoothly, I would recommend Ben Campbell Builders to anyone I know.
Just wanted to pass on some feedback regarding one of your Supervisors. Your team member has been really helpful and I will even go so far as to say fantastic on all claims he is involved with my clients, so far. He responds to emails/SMS's quickly and returns calls as soon as available and way after hours. I had one client who was having a bad time with another company and I asked Brett if he could assist. He jumped to it immediately and went out on a Saturday morning (the following day) and the Insured text me that same day to say he was "wonderful."
Great visit from your team member today re scope. He was very professional and a great representative of your organisation - please pass on my thanks to Mr Campbell, his supervisor.
Sincere thanks to your team for the quality work done our home. We are confident now that we have a quality home and are safe from storms. It has been a harrowing 12 months for us but we are proud of the job that you guys have achieved for us.
The tradies that were used on my job left the place tidy, you wouldn’t even know they had been. Great job done by everyone and engaging your services took the stress away from me having to organise. Thank you….
Helpful, approachable, practical, fantastic communication.
Everyone was lovely. Excellent customer skills.
Insured advised that he is extremely happy with your service and said that he would recommend to others. Thanks for your assistance.
Overall a very positive experience.
Staff always helpful. Highly recommended!
Tradies came when they said they would, were tidy & friendly – Gold Star. Well done.
Your team were very professional and worked in well with my family. At times there were 5 x kids in my house and they had to work around them.
The service provided was of a high quality. Communication of what was happening & when was excellent.
Congratulations on a fantastic job and result! Very happy with the whole process.
Can I please also take this opportunity to put in writing how professional and extremely helpful the team were throughout the whole fit out of our bathroom. I had a choice of two builders to do this job, as it was an insurance job, and I am so happy that I chose Ben Campbell Building. Ben, you truly have a great team of people working for you. Thank you so much guys I appreciate everything you have done for us and the finished product is just amazing!!
A gentleman. Courteous. Helpful. He treated my home with the consideration he would his own home. Excellent.
I wanted to send this email personally thanking one of your boys for his commitment, hard work and endless hours on one of our clients members claim. He truly went above and beyond for this insured to ensure he was looked after and getting what he wanted within the policy guidelines.
You have done more than a great job. I have nothing to add. You are a great company, did whatever the customer wanted. You had great supervision, great team. Thankyou again.
I am writing to formally compliment your NSW Supervisor, on the consistent professionalism he displayed before and during my renovation project.
I feel I received 100% professionalism. The quality of work was outstanding and myself and my family are very happy with the finished bathroom.